It's not uncommon for Windows users to occasionally encounter unpleasant bugs when using the Microsoft Store.Sometimes, the app won't start, or it's struggling to download the app.
Sometimes, the Microsoft Store fails to download new games or update existing games.Next, we'll show you how to fix this problem once and for all.
1. Exit and re-enter the Microsoft Store
You may not be able to download the game because of a temporary bug or glitch within the Windows Store app.The easiest way to get rid of it is to log out of the store, end its process, and log back in.
Here's how to do it:
1. in Microsoft Store , click the user icon in the upper right corner.
2. Select Logout from the context menu.
3. After logging out, start the Task Manager.
4. Go to the Processes tab in Task Manager and look forMicrosoft Store.
5. Right-click it and select End Task.
6. Now, launch the Microsoft Store again and log in with your Microsoft credentials.If you have multiple Microsoft accounts, try logging in with a different account this time and see if that helps you download new games.
2. Temporarily disable antivirus software
If the Microsoft Store cannot download new games or update existing games, the first thing you should do is temporarily disable your antivirus software.
There are times when security programs mistakenly detect certain legitimate processes and block their actions entirely.In this case, the best thing to do is to temporarily disable the security program, download the desired game, and then re-enable the program.If you don't want to disable security programs completely, you can suspend certain processes, such as the firewall.
The same goes for Windows Defender, which can also block processes due to false positives.You can try disabling Windows Defender temporarily and see if that helps you.However, we strongly recommend that you enable it after you are done, as disabling it for long periods of time may expose your system to malware and viruses.
3. Restart the Windows update service
Windows Update Service is responsible for installing new programs and their updates in the system.If this service doesn't work properly, you might run into some issues like the one you're having right now.
To check that the service is working as intended, you can go to Windows Services and give the service a start.Here's how:
1. Press Win + R to open Run.
2. Type "services.msc" in the "Run" text field and hit enter.
3. In the window below, look for the Windows Update service and right-click on it.
4. Select Properties from the context menu.
5. Check that the service is running.If not, click the "Start" button.
6. If the service is already running, click the Stop button, and then click the Start button.
7. Click "Apply" > "OK" to save the changes and check that you can now download the game.
4. Clear the cache of the Microsoft Store
The Microsoft Store's cache can also be corrupted, preventing you from installing new programs and files.Since cache files are temporary, it is fairly safe to delete them.Hope it helps you to solve this problem.
Follow these steps:
1. Press Win + R to open Run.
2. Type wsreset.exe in Run and click Enter.
This should start the command prompt, which will run the process for a few seconds.Once done, try to download the target game again.
5. Run the built-in Windows troubleshooting utility
Another solution you can try if you're having trouble with the Microsoft Store is to run some of the troubleshooting tools built into Windows.The most effective in our case was the Windows Store Troubleshooter, which was designed by Microsoft to scan the system for issues that might prevent you from using the Store effectively.
In addition to Windows Store Troubleshooter, you can also try running System File Checker (SFC) and Deployment Image Servicing and Management (DISM).Run through the command prompt, these utilities can scan your system for potential problems.
The nice thing about these utilities is that they not only identify problems, but try to fix them without requiring user input.Once you've run all system scans, check to see if the problem has been fixed.If the problem persists, continue with the methods below.
6. Check storage settings
You may also face this problem if the Microsoft Store is configured to download programs on a drive with insufficient storage space.In this case, the solution is simple because all you need to do is modify the storage settings.
If an SD or microSD card is connected to your computer, we recommend removing it and proceeding with the steps below:
1. Press the Win+I keys at the same time to start Setup.
2. Select System > Storage.
3. Click the "Change where new content is saved" option.
4. Expand the "New applications will be saved to" drop-down menu and select another drive with sufficient storage space.
7. Perform a system restore
Microsoft Windows has an undo feature that allows you to revert to a previous operating state of Windows.This is done with restore points that Windows creates occasionally.
If the troubleshooting method doesn't work for you, then you can use the System Restore feature to go back to a previous Windows state where the store worked without any issues.Hope it resolves this bug permanently.
Download and play your favorite games
With the methods above, you should be able to troubleshoot the Microsoft Store and download your favorite games.If you're still facing this problem, we recommend that you consider an online alternative to the downloader.However, you must make sure they are safe for your system before using them.
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