You're sitting on the couch watching a great TV show or movie on Netflix, only to find that there's no audio coming through.Before you start wondering if there's something wrong with a show, movie, or TV, you should know that Netflix doesn't output audio for various reasons.
We've compiled a list of the most common Netflix audio issues you may be experiencing, along with some troubleshooting tips to help you get your audio back up and running.
First, try restarting your TV and Netflix
Before examining possible causes affecting Netflix audio, try restarting your TV to see if it fixes the problem.You may want to restart any external audio devices, such as sound bars, speakers, or home theater systems.
If everything is fine on the hardware side, try restarting the Netflix app a few times to make sure everything is fine on the Netflix side.Also, try a different movie or TV series to see if the problem is with a particular title.
Additionally, you can accessNetflix Help Centerto see if Netflix is down in your area.Alternatively, you can also visitDowndetectorOrIsItDownRightNowWait for the site to see if you're not the only one with audio issues.
If all is well and Netflix is working fine for you, now is the time to look at the different issues with the audio you might be hearing on Netflix.
1. Your Netflix video has no sound
If you don't get any audio with your video, but you don't get any audio, the problem is most likely with the device.It might sound weird, but try turning up the volume on your device.You may have turned the volume down before, but forgot about it.
If you're using Netflix on a Mac or Windows browser, you should close any tabs or applications that might be interfering with Netflix audio.Also, if you use antivirus or malware on your computer, try disabling it and see if it works.
2. Netflix's sound and video are out of sync
If the sound and video are out of sync, this is most likely due to a software bug.Depending on your device, this could be an application or operating system issue.
Initially, restarting the Netflix app on your device may fix the issue.If you're using an iOS device, you can reset the Netflix app by going to "Settings" > "Netflix" and toggling the "Reset" option.
If you haven't already, try updating your Netflix app and see if that fixes your problem.If not, you can try deleting the Netflix app and reinstalling it.
If the app seems to be working fine, try restarting your device and updating it to the latest software update.Then, try watching something on Netflix to see if that fixes the problem.
3. Unstable and distorted sound
If the sound is choppy or stuttering, it's either due to a problem with the output of the device, or there's something wrong with the show or movie you're watching.You may experience this problem on your Apple TV, Roku, or Smart TV, as well as your PC or smartphone.
In this case, it's a good idea to double check that the wires are properly connected to the speakers.If you're using an HDMI cable, reconnect and see if that fixes the problem.
Otherwise, you should check your device's audio settings and adjust them if necessary.If that doesn't work, try restarting the device and speakers.
4. The sound is too low
If you can't hear the actor's voice or the entire voice, it could be a problem with the audio settings on one of your devices.Try turning up the volume first and see if that fixes the problem.
If your internet is working properly, a device that supports Dolby Atmos or surround sound will probably work; if not, the audio will sound distorted until the video and audio are loaded at full quality.
Also, if you're using headphones or something similar, you may need to adjust their audio options to Linear PCM or Stereo.Look for any issues with the HDMI cable and replace it if necessary.Also, take a look at your speakers' settings, and if you notice anything odd, adjust them accordingly.
5. You hear hissing or static
This problem is common on Windows computers that rely on audio drivers to output audio.For the same reason, make sure your Windows computer has the proper audio drivers installed.If not, obtain the appropriate audio driver for your CPU configuration.
If you have the correct driver, check for and fix the corrupted driver responsible for audio on Windows.To fix this, just update the audio drivers on Windows.
If you're having this problem on your Roku, see if your receiving device supports Dolby Digital Enhance, which plays audio in Dolby Surround.If it's not supported, go to Netflix and watch a TV show or movie, then go to Audio and Subtitles, and under Audio check for non-5.1.It should solve your problem.
6. Surround sound and Dolby Atmos not working
Netflix allows you to watch some of its titles in 5.1 surround sound through a Dolby Digital Enhanced setup.Likewise, you can watch some content in Dolby Atmos through supported audio devices.However, even with supported equipment, you may not be able to get the surround sound experience.
If you are facing a similar issue, you must first check if the title you want to watch has a 5.1 or Dolby Atmos logo.If you don't see these logos on other titles, you may want to troubleshoot your speakers, headphones, or headset.However, if you don't see these logos on a particular title, it doesn't have surround sound or Dolby Atmos.
Even with the right equipment sometimes, you might not get surround sound.Let's say you're using Netflix in the Chrome browser on a Windows PC; you probably won't be able to get the surround sound experience because Google Chrome doesn't support it.You have to use the Netflix app from the Microsoft Store or open Netflix on the Microsoft Edge browser.
Finally, make sure you've connected all cables and plugs properly, especially the HDMI cable.If everything works fine and you are still facing this issue, try using a different cable.For example, instead of using an HDMI 2.0 cable, try an HDMI 2.1 cable, or if you have a TV with an ARC (Audio Return Channel) port, use that instead of plugging it into any HDMI port.
Is Netflix audio working again?
These are some of the most common audio issues you may face on Netflix.You can fix these issues by following our troubleshooting tips.If all goes well, your Netflix audio should be back to normal in no time.
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